Privacy policy

This Privacy Policy describes how camilleladya.shop, referred to in this Privacy Policy as “camilleladya.shop,” “we,” “us,” or “our,” collects, uses, discloses, retains, and protects personal information when you visit camilleladya.shop, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise interact with our website, products, services, advertisements, and customer support.

This Privacy Policy also explains the privacy rights and choices that may be available to you under applicable United States federal and state privacy laws.

By accessing or using camilleladya.shop, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• camilleladya.shop;

• Our online checkout and payment process;

• Customer accounts;

• Product reviews and other content submitted through our website;

• Email and customer support communications;

• Order processing, shipping, returns, and refunds;

• Marketing and advertising activities;

• Cookies, pixels, analytics tools, and similar technologies; and

• Other interactions directly related to our online store.

This Privacy Policy does not apply to third-party websites, services, applications, social media platforms, payment providers, or shipping carriers that maintain their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you use our website and services.

A. Contact Information

We may collect:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address; and

• Other contact details you provide.

B. Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Products viewed, selected, or purchased;

• Order number;

• Purchase date;

• Product size, color, quantity, and other selections;

• Billing and shipping details;

• Order status;

• Payment status;

• Discount or promotional code information;

• Shipping method;

• Tracking information;

• Return, refund, cancellation, or exchange information; and

• Communications concerning your order.

C. Payment Information

Payments are processed through Shopify and the payment providers made available during checkout.

Depending on the payment method selected, payment information may include:

• Payment card type;

• Partial payment card details;

• Billing address;

• Payment authorization status;

• Transaction identifiers; and

• Information necessary to prevent fraud and complete the transaction.

We generally do not directly receive or store your complete payment card number, card security code, online banking password, or payment account password. Payment providers process this information under their own privacy policies and security requirements.

D. Account Information

If customer account features are available and you create or use an account, we may collect:

• Account login credentials;

• Account preferences;

• Saved contact information;

• Saved addresses;

• Order history;

• Shopping preferences; and

• Account activity.

You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account has been accessed without authorization.

E. Customer Support Information

When you contact us, we may collect:

• Your name and contact information;

• Order number;

• Details of your inquiry or complaint;

• Email correspondence;

• Photographs, videos, or documents you submit;

• Return and refund information; and

• Other information necessary to investigate and resolve your request.

Please do not send complete payment card numbers, passwords, government identification numbers, or other unnecessary sensitive information by email.

F. Device and Technical Information

When you visit or use camilleladya.shop, we and our service providers may automatically collect:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Device identifiers;

• Operating system;

• Internet service provider;

• Language settings;

• Approximate geographic location derived from an IP address;

• Referring and exit pages;

• Date and time of access;

• Pages viewed;

• Links clicked;

• Shopping and browsing activity;

• Cart activity;

• Session information;

• Website performance information; and

• Error, diagnostic, and security logs.

G. Shopping and Preference Information

We may collect information about:

• Products you view;

• Searches performed on our website;

• Products added to or removed from your cart;

• Abandoned checkout activity;

• Wish lists or saved products;

• Purchase history;

• Marketing preferences;

• Email interaction;

• Advertisement interaction; and

• Interests inferred from your use of our website.

H. Reviews and User-Submitted Content

If you submit a product review, photograph, comment, testimonial, or other content, we may collect and display the information you choose to provide.

Information posted publicly may be visible to other visitors and may be copied or shared outside our control. Do not submit personal information that you do not want to make public.

I. Information About Other People

If you purchase or ship a product to another person, you may provide that person’s name, delivery address, telephone number, or other information.

You are responsible for ensuring that you have permission to provide another person’s information where required by applicable law.

J. Fraud Prevention Information

We may collect or generate information used to detect and prevent fraud, abuse, security incidents, chargebacks, unauthorized transactions, and violations of our policies, including:

• IP address;

• Device information;

• Transaction patterns;

• Order history;

• Payment verification results;

• Delivery confirmation;

• Account activity; and

• Risk or fraud indicators provided by Shopify, payment processors, or other service providers.

3. Sources of Personal Information

We may collect personal information from:

• You directly;

• Your device or browser;

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• Customer support providers;

• Analytics providers;

• Advertising and marketing partners;

• Social media platforms;

• Fraud prevention and security providers;

• Product review platforms;

• Publicly available sources; and

• Other service providers supporting our business operations.

4. How We Use Personal Information

We may use personal information for the following purposes.

A. Providing Products and Services

We use personal information to:

• Operate camilleladya.shop;

• Display products and website content;

• Process and fulfill orders;

• Verify transactions;

• Process payments;

• Send order confirmations;

• Arrange shipping and delivery;

• Provide tracking information;

• Manage returns, refunds, cancellations, and exchanges;

• Maintain customer accounts; and

• Provide requested products and services.

B. Customer Support

We may use personal information to:

• Respond to questions;

• Resolve order issues;

• Investigate complaints;

• Review damaged or incorrect product claims;

• Process returns and refunds;

• Provide technical support; and

• Communicate with you about your requests.

C. Website Personalization and Improvement

We may use personal information to:

• Remember your shopping cart and preferences;

• Personalize products and content;

• Understand how customers use our website;

• Improve website navigation and performance;

• Develop new products, features, and services;

• Measure customer engagement;

• Diagnose technical problems; and

• Conduct internal research and analysis.

D. Marketing and Advertising

Subject to applicable law and your available choices, we may use personal information to:

• Send promotional emails;

• Inform you about products, offers, or promotions;

• Recommend products that may interest you;

• Measure the effectiveness of advertising campaigns;

• Create or identify advertising audiences;

• Display personalized or interest-based advertisements;

• Retarget visitors who previously interacted with our website; and

• Reduce irrelevant or repetitive advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting info@camilleladya.shop.

Even after unsubscribing from promotional communications, you may continue to receive non-promotional messages relating to orders, transactions, account security, policy updates, customer service, or other necessary matters.

E. Security and Fraud Prevention

We may use personal information to:

• Authenticate users;

• Detect and prevent fraudulent transactions;

• Protect customer accounts;

• Investigate suspicious activity;

• Prevent misuse of our website;

• Enforce our policies and agreements;

• Protect our rights, property, customers, and service providers; and

• Maintain the security and integrity of our systems.

F. Legal and Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations;

• Respond to lawful requests from courts, regulators, or law enforcement;

• Establish, exercise, or defend legal claims;

• Maintain tax, accounting, and business records;

• Conduct audits;

• Resolve disputes;

• Enforce our Terms of Service and other policies; and

• Meet contractual and regulatory obligations.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

A. Shopify

Our store is hosted and supported by Shopify. Shopify processes personal information to provide ecommerce hosting, checkout, payment, security, analytics, customer account, order-management, and related services.

Shopify may process information in accordance with its own privacy policies and applicable terms.

B. Payment Processors

We disclose transaction-related information to payment processors, card networks, banks, digital wallet providers, fraud prevention providers, and other financial service providers necessary to authorize and process payments.

C. Shipping and Fulfillment Providers

We may disclose relevant information to:

• Warehouses;

• Fulfillment partners;

• Shipping carriers;

• Logistics providers;

• Customs agents; and

• Delivery service providers.

This information may include your name, shipping address, telephone number, email address, order details, and information necessary to deliver your order.

D. Business Service Providers

We may disclose information to service providers that assist with:

• Website hosting;

• Information technology;

• Data storage;

• Cybersecurity;

• Customer support;

• Email delivery;

• Marketing;

• Analytics;

• Advertising;

• Product reviews;

• Fraud prevention;

• Accounting;

• Legal services; and

• Business administration.

These providers are authorized to process information for the services they provide to us, subject to applicable contractual and legal requirements.

E. Advertising and Analytics Partners

We may disclose or make available device, browsing, purchase, or interaction information to analytics and advertising partners through cookies, pixels, application programming interfaces, or similar technologies.

Depending on applicable law, some personalized advertising activities may be considered “selling,” “sharing,” or processing personal information for targeted advertising, even when no money is exchanged.

Your available opt-out rights are explained in the “Your Privacy Choices” and “United States State Privacy Rights” sections below.

F. Legal and Government Authorities

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;

• Respond to a subpoena, court order, warrant, or other lawful request;

• Cooperate with government or regulatory authorities;

• Investigate fraud, security incidents, or illegal activity;

• Protect the rights, safety, or property of camilleladya.shop, our customers, or others; or

• Establish, exercise, or defend legal claims.

G. Business Transactions

If camilleladya.shop is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of all or part of the business, personal information may be disclosed or transferred as part of that transaction.

Any successor entity may use personal information subject to this Privacy Policy unless otherwise disclosed or required by law.

H. With Your Direction or Consent

We may disclose information when you request, direct, authorize, or consent to the disclosure.

6. Cookies and Similar Technologies

camilleladya.shop and its service providers may use:

• Cookies;

• Pixels;

• Tags;

• Web beacons;

• Software development kits;

• Local storage;

• Session storage; and

• Similar tracking technologies.

These technologies may collect information about your browser, device, website activity, shopping behavior, and interactions with advertisements or communications.

A. Essential Cookies

Essential cookies support functions such as:

• Website navigation;

• Shopping cart operation;

• Checkout;

• Payment security;

• Account login;

• Fraud prevention;

• Security; and

• Website availability.

Disabling essential cookies may prevent certain parts of the website from functioning properly.

B. Functional Cookies

Functional cookies may remember:

• Language preferences;

• Location preferences;

• Account settings;

• Recently viewed products; and

• Other website preferences.

C. Analytics Cookies

Analytics technologies help us understand:

• How visitors reach our website;

• Which pages and products are viewed;

• How visitors navigate the website;

• Whether errors occur;

• How long visitors remain on pages; and

• How website performance can be improved.

D. Advertising Cookies

Advertising cookies and pixels may be used to:

• Measure advertising performance;

• Understand whether advertisements lead to visits or purchases;

• Build advertising audiences;

• Limit repetitive advertisements;

• Display advertisements based on browsing activity; and

• Provide personalized or targeted advertising.

7. Managing Cookies and Tracking Preferences

You may be able to manage cookies through:

• The cookie banner or privacy settings displayed on camilleladya.shop;

• Your browser settings;

• Device privacy settings;

• Advertising platform settings; and

• Industry opt-out tools.

Blocking or deleting cookies may affect website functionality, saved carts, account login, checkout, personalization, and other features.

Your browser or device settings may not block every tracking technology. For example, some pixels and similar technologies may operate independently of traditional browser cookies.

Where required by applicable law, we will request consent before using certain non-essential cookies or tracking technologies.

8. Global Privacy Control

Some browsers and browser extensions allow users to activate a Global Privacy Control signal.

Where legally required and technically detectable, we will process a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information associated with the browser or device sending the signal.

Because the signal may be device- and browser-specific, you may need to activate it separately on each browser and device you use.

9. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

However, we may use analytics, marketing, and advertising services that receive or collect identifiers, internet activity, shopping activity, or similar information through cookies, pixels, or related technologies.

Under certain United States state privacy laws, these activities may be considered:

• A sale of personal information;

• Sharing personal information for cross-context behavioral advertising; or

• Processing personal information for targeted advertising.

Where these laws apply, eligible consumers may request to opt out.

You may submit an opt-out request by using any privacy choice or data-sharing opt-out page made available on camilleladya.shop or by emailing info@camilleladya.shop with the subject line “Privacy Opt-Out Request.”

10. Categories of Personal Information

For purposes of applicable United States state privacy laws, we may collect the following categories of personal information:

• Identifiers, such as name, email address, telephone number, IP address, account name, and shipping address;

• Customer records, such as billing information and purchase details;

• Commercial information, such as products purchased, viewed, considered, or returned;

• Internet or electronic network activity, such as browsing history, search history, cart activity, and website interactions;

• Approximate geolocation information derived from an IP address;

• Audio, electronic, or visual information, such as customer service communications and photographs submitted in support of a claim;

• Professional information if voluntarily provided in a business communication;

• Inferences concerning preferences, interests, or shopping behavior; and

• Sensitive personal information if voluntarily provided or reasonably necessary to complete a transaction, prevent fraud, or comply with law.

We do not intend to use sensitive personal information to infer characteristics about customers.

11. Personal Information Collected During the Previous 12 Months

During the previous 12 months, we may have collected the categories of personal information described in this Privacy Policy from customers, website visitors, devices, Shopify, payment providers, shipping providers, advertising partners, analytics providers, and other service providers.

We may have disclosed these categories for business purposes to:

• Shopify;

• Payment processors;

• Shipping and fulfillment providers;

• Technology and hosting providers;

• Fraud prevention providers;

• Analytics providers;

• Advertising and marketing providers;

• Customer support providers;

• Professional advisers; and

• Government or legal authorities where required.

We do not knowingly sell personal information for monetary compensation.

Certain disclosures involving advertising cookies or similar technologies may be considered selling or sharing under some state privacy laws.

12. Your Privacy Choices

Depending on your location and applicable law, you may have the following choices.

A. Access and Correction

You may request access to certain personal information we maintain about you or ask us to correct inaccurate information.

B. Deletion

You may request deletion of certain personal information, subject to legal exceptions.

We may retain information necessary to:

• Complete a transaction;

• Process a return or refund;

• Detect fraud;

• Maintain security;

• Comply with tax, accounting, or legal obligations;

• Resolve disputes;

• Exercise legal rights; or

• Perform other activities permitted by law.

C. Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in an email or contacting info@camilleladya.shop.

D. Cookie Choices

You may use available website privacy controls or browser settings to manage certain cookies and tracking technologies.

E. Opt Out of Sale, Sharing, or Targeted Advertising

Where applicable, you may opt out by:

• Using the privacy choice or data-sharing opt-out page available on camilleladya.shop;

• Activating a legally recognized Global Privacy Control signal; or

• Emailing info@camilleladya.shop with the subject line “Privacy Opt-Out Request.”

F. Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect processing completed before the withdrawal.

13. United States State Privacy Rights

Residents of certain states may have additional rights under applicable privacy laws.

Depending on the state, these rights may include:

• The right to confirm whether we process personal information;

• The right to access personal information;

• The right to obtain a portable copy of personal information;

• The right to correct inaccurate personal information;

• The right to request deletion of personal information;

• The right to opt out of the sale of personal information;

• The right to opt out of sharing for cross-context behavioral advertising;

• The right to opt out of targeted advertising;

• The right to opt out of certain profiling;

• The right to limit certain uses of sensitive personal information;

• The right not to receive discriminatory treatment for exercising a privacy right; and

• The right to appeal the denial of a privacy request where applicable.

These rights are subject to eligibility requirements, exceptions, limitations, and business applicability thresholds under each state’s law.

14. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act, as amended, applies to us and your information, you may have the right to:

• Know the categories of personal information we collected;

• Know the categories of sources from which information was collected;

• Know the business or commercial purposes for collecting, selling, or sharing information;

• Know the categories of third parties to whom information was disclosed;

• Request access to specific personal information;

• Request correction of inaccurate personal information;

• Request deletion of personal information;

• Opt out of the sale or sharing of personal information;

• Limit certain uses or disclosures of sensitive personal information; and

• Receive equal service and pricing without unlawful discrimination for exercising your rights.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

California “Shine the Light”

California residents may also request information concerning certain disclosures of personal information to third parties for their direct marketing purposes, where the law applies.

Requests may be submitted to info@camilleladya.shop.

15. Submitting a Privacy Request

To submit a request concerning your personal information, email:

info@camilleladya.shop

Please use an appropriate subject line, such as:

• Privacy Access Request;

• Privacy Deletion Request;

• Privacy Correction Request;

• Privacy Opt-Out Request; or

• Privacy Appeal.

Your request should clearly describe:

• Your name;

• The email address associated with your account or order;

• Your order number, when applicable;

• Your state of residence; and

• The privacy right you wish to exercise.

Do not email copies of government identification documents unless we specifically request them through an appropriate verification process.

16. Verification of Privacy Requests

To protect personal information from unauthorized access or deletion, we may need to verify your identity before completing a request.

Verification may require confirming information associated with your account, transaction, or previous interaction with us.

The information required for verification will depend on:

• The type of request;

• The sensitivity of the information;

• The risk of harm from unauthorized disclosure or deletion; and

• Applicable legal requirements.

We will use verification information only to process and authenticate the request, except where law permits or requires another use.

If we cannot reasonably verify your identity, we may be unable to complete the request.

17. Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require:

• Written proof that the agent is authorized to act for you;

• Verification of your identity directly with us; and

• Confirmation that you authorized the request.

An agent’s request may be denied if sufficient authorization or verification is not provided.

18. Appeals

Residents of states that provide an appeal right may appeal our decision concerning a privacy request by emailing info@camilleladya.shop with the subject line “Privacy Request Appeal.”

The appeal should include:

• The original request;

• Our decision;

• The reason you believe the decision should be reconsidered; and

• Any relevant supporting information.

We will review and respond to the appeal in accordance with applicable law.

19. Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising your rights will not result in unlawful:

• Denial of products or services;

• Different prices or rates;

• Reduced service quality; or

• Retaliation.

This section does not prevent us from offering lawful loyalty, promotional, or financial incentive programs where permitted and appropriately disclosed.

20. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders;

• Maintain transaction and accounting records;

• Provide customer support;

• Manage returns and refunds;

• Prevent fraud and abuse;

• Resolve disputes;

• Enforce agreements;

• Comply with legal, tax, and regulatory obligations; and

• Establish, exercise, or defend legal claims.

Retention periods vary based on:

• The type and sensitivity of the information;

• The purpose for which it was collected;

• The duration of the customer relationship;

• Applicable legal requirements;

• Fraud and security considerations; and

• Applicable limitation periods.

When information is no longer reasonably required, we may delete, destroy, de-identify, or anonymize it, subject to technical and legal limitations.

21. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:

• Unauthorized access;

• Loss;

• Misuse;

• Alteration;

• Disclosure; and

• Destruction.

Security measures may include access controls, payment security technologies, encrypted communications, fraud monitoring, and service-provider safeguards.

However, no internet transmission, storage system, payment system, or security method is completely secure. We cannot guarantee absolute security.

You should use a unique password, protect your account credentials, avoid sharing sensitive information by email, and notify us promptly if you suspect unauthorized activity.

22. International Data Processing

camilleladya.shop, Shopify, and other service providers may process or store personal information in the United States, Canada, or other countries where they operate.

Privacy and data protection laws in those countries may differ from the laws in your state or country.

Where required, appropriate measures may be used to protect information transferred across national borders.

23. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

We do not control and are not responsible for the privacy, security, content, or practices of third parties.

You should review the privacy policy of each third-party service before submitting personal information or using that service.

The inclusion of a third-party link does not necessarily indicate endorsement of that third party or its privacy practices.

24. Social Media and External Platforms

If you interact with camilleladya.shop through a social media platform or external service, that platform may collect information about your interaction.

Information collected by external platforms is governed by their own privacy policies and settings.

We may receive information that you choose to make available through those platforms, such as your public profile information, messages, comments, or interaction data.

25. Children’s Privacy

camilleladya.shop is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe a child under 13 has provided personal information to us, contact info@camilleladya.shop. We will review the request and take appropriate action in accordance with applicable law.

Individuals under the age of majority in their jurisdiction should use the website only with the involvement and permission of a parent or legal guardian.

26. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is not a universally accepted standard for responding to all Do Not Track signals, our website may not respond to every such signal.

Where applicable law requires recognition of a specific opt-out preference signal, such as Global Privacy Control, we will process the signal as required.

27. Automated Decision-Making

We and our service providers may use automated tools to assist with:

• Fraud screening;

• Payment risk assessment;

• Website security;

• Product recommendations;

• Advertising selection; and

• Operational decision-making.

These tools may analyze transaction, account, device, browsing, and purchase information.

Where applicable law provides rights concerning automated decision-making or profiling that produces legal or similarly significant effects, eligible consumers may submit a request to info@camilleladya.shop.

28. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices;

• Website features;

• Products or services;

• Service providers;

• Technology;

• Privacy requirements; or

• Applicable laws and regulations.

The revised Privacy Policy will be posted on camilleladya.shop with an updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before applying material changes.

Your continued use of the website after an updated policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.

29. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Store: camilleladya.shop
Website: camilleladya.shop
Privacy and Customer Support Email: info@camilleladya.shop

Please include sufficient information for us to understand and respond to your request.