Shipping policy

 

Thank you for shopping at camilleladya.shop.

This Shipping Policy explains our order processing, free standard shipping, estimated delivery timeframes, tracking procedures, address requirements, delivery delays, lost packages, and other shipping-related terms.

By placing an order through camilleladya.shop, you acknowledge and agree to this Shipping Policy.

1. Free Standard Shipping

camilleladya.shop provides free standard shipping on all eligible orders placed through our website.

There is no minimum purchase requirement for free standard shipping.

The standard shipping charge displayed at checkout will be $0.00 for destinations and products eligible for delivery through camilleladya.shop.

Free standard shipping does not include:

• Expedited or priority shipping services;

• Optional delivery upgrades;

• Address correction fees;

• Reshipment costs caused by an incorrect or incomplete address;

• Carrier fees caused by an unsuccessful delivery;

• Customs duties, import taxes, or governmental charges where applicable; or

• Other optional services requested by the customer.

If an expedited or optional delivery service is available, its cost and estimated delivery timeframe will be displayed during checkout before the order is submitted.

2. Estimated Delivery Time

The estimated total delivery timeframe for standard shipping is:

15–20 business days from the date the order is confirmed.

This estimate includes normal order processing and transportation time.

Business days are Monday through Friday, excluding United States federal holidays and other days on which relevant carriers or fulfillment facilities are closed.

The estimated delivery timeframe begins after the order has been successfully submitted and payment has been authorized.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

3. Order Processing

Orders are generally reviewed, prepared, and processed within 1–3 business days after payment authorization.

Order processing may include:

• Payment verification;

• Fraud and security screening;

• Address verification;

• Inventory confirmation;

• Product inspection;

• Packaging; and

• Transfer to the shipping carrier.

The normal processing period is included within the estimated total delivery timeframe of 15–20 business days.

Orders placed on weekends, holidays, or outside normal business processing hours will generally begin processing on the next business day.

Some orders may require additional processing time because of:

• High order volume;

• Payment verification;

• Fraud prevention review;

• Incomplete customer information;

• Address verification;

• Product availability;

• Promotional periods;

• Seasonal demand; or

• Circumstances outside our reasonable control.

If additional information is required, we may contact you using the email address provided during checkout.

4. Order Confirmation

After placing an order, you should receive an order confirmation email at the email address entered during checkout.

The order confirmation email may include:

• Your order number;

• Products ordered;

• Billing information;

• Shipping information;

• Amount paid; and

• Other transaction details.

Please review your confirmation email carefully.

If you do not receive an order confirmation, check your spam or junk mail folder. You may also contact info@camilleladya.shop for assistance.

An order confirmation acknowledges that we received your order. It does not necessarily confirm that the order has shipped.

5. Shipping Confirmation and Tracking

When tracking information becomes available, a shipping confirmation email may be sent to the email address associated with the order.

The shipping confirmation may include:

• The tracking number;

• A tracking link;

• The shipping carrier;

• The shipment date; and

• Other delivery information.

Tracking information may require several business days to become active after a shipping label is created.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving. Tracking scans may be delayed while a package is transferred between carrier facilities or transportation partners.

Customers are responsible for monitoring available tracking information and delivery updates.

6. Shipping Destinations

We ship to destinations that are available and accepted during checkout on camilleladya.shop.

An address being entered during checkout does not guarantee that delivery is available to that location. Shipping availability is confirmed only after the order has been reviewed and accepted.

We may be unable to deliver to:

• Certain remote locations;

• Restricted areas;

• Addresses not served by available carriers;

• Freight-forwarding addresses;

• Package-forwarding services;

• Hotels or temporary accommodations;

• Military or diplomatic addresses;

• Post office boxes for products requiring physical delivery;

• Locations affected by carrier restrictions; or

• Destinations subject to legal or logistical limitations.

If we cannot ship an order to the address provided, we will contact the customer and may cancel the affected order or item. Any applicable refund will be issued to the original payment method.

7. Shipping Address Requirements

Customers must provide a complete, accurate, and deliverable shipping address when placing an order.

The shipping address should include all applicable information, such as:

• Recipient’s full name;

• Street number and street name;

• Apartment, suite, unit, or building number;

• City;

• State;

• ZIP Code;

• Country; and

• Valid telephone number when requested.

camilleladya.shop is not responsible for delivery delays, failed delivery, returned packages, misdelivery, or additional expenses caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer, except where applicable law requires otherwise.

8. Address Changes

To request an address correction, contact:

Email: info@camilleladya.shop

Include your order number, the incorrect address, and the complete corrected address.

Address-change requests must be submitted as soon as possible after the order is placed.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

Once a package has been shipped, we may be unable to change or redirect the delivery address.

If the carrier permits an address correction or redirection, the customer may be responsible for any resulting carrier charge when the original error was caused by information provided during checkout.

9. Separate Shipments

An order containing multiple products may be shipped in separate packages because of:

• Product availability;

• Different fulfillment locations;

• Package size or weight;

• Carrier requirements;

• Inventory allocation; or

• Operational considerations.

Separate packages may arrive on different dates and may have different tracking numbers.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

10. Delivery Estimates

The estimated 15–20-business-day delivery timeframe is based on normal processing and carrier conditions.

Actual delivery may be affected by:

• Carrier delays;

• Severe weather;

• Natural disasters;

• Transportation interruptions;

• High shipping volumes;

• Holidays;

• Labor disputes;

• Public emergencies;

• Customs inspections where applicable;

• Security reviews;

• Incorrect shipping information;

• Delivery restrictions;

• Supply chain disruptions;

• Government action;

• Technical problems; or

• Other circumstances outside our reasonable control.

We will make reasonable efforts to provide updated information when a material delay becomes known.

11. Shipping Delays

If we determine that an order cannot be shipped within the timeframe originally communicated, we may contact you using the email address provided during checkout.

Where required by applicable law, we will provide an opportunity to:

• Consent to a revised shipping date; or

• Cancel the unshipped order or affected product and receive a refund.

If the customer does not consent to a material delay when consent is required, the affected order may be canceled and refunded.

Refunds for canceled, unshipped products will be issued to the original payment method.

After a refund is initiated, the customer’s bank, card issuer, or payment provider may require additional time to post the funds.

12. Delays After Shipment

After a package has been transferred to a carrier, delivery operations are primarily controlled by the carrier.

If tracking shows that the package is moving but delayed, customers should allow reasonable additional time for the carrier to complete delivery.

A carrier delay does not automatically mean that a package is lost.

You may contact info@camilleladya.shop if:

• Tracking has not updated for an unusually long period;

• The expected delivery period has passed;

• The carrier reports a delivery problem; or

• Additional assistance is needed.

We may contact the carrier or fulfillment provider to request further information.

13. Packages Marked as Delivered

If tracking information states that your package was delivered but you cannot locate it, please:

• Check the mailbox, porch, entrance, garage, and other delivery areas;

• Check any secure location where the carrier may have left the package;

• Ask household members whether they accepted the delivery;

• Ask neighbors whether the package was delivered to them;

• Contact building reception, security, or property management;

• Review any carrier delivery photograph or notice; and

• Contact the shipping carrier for additional details.

Carriers may mark a package as delivered shortly before the package physically arrives. Please allow a reasonable period for the delivery to appear.

After completing these steps, contact info@camilleladya.shop and provide:

• Your order number;

• The tracking number;

• Confirmation that the shipping address is correct;

• Information received from the carrier; and

• Any available delivery evidence.

We will review the available tracking information and assist with the appropriate next steps.

A delivered tracking status does not automatically make camilleladya.shop responsible for theft, loss after confirmed delivery, or delivery to an address incorrectly supplied by the customer.

Nothing in this section limits any rights available under applicable law.

14. Lost Packages

A package may be considered potentially lost when tracking has not updated for an unreasonable period or when the carrier confirms that the shipment cannot be located.

If you believe a package has been lost in transit, contact info@camilleladya.shop.

We may open an investigation with the carrier or fulfillment provider.

Customers may be required to:

• Confirm their shipping address;

• Provide order information;

• Complete a carrier statement;

• Confirm non-receipt;

• Cooperate with a carrier investigation; or

• Provide other reasonably necessary information.

If the investigation confirms that the package was lost before delivery, we may offer an appropriate remedy, including:

• Reshipment of the product, subject to availability; or

• A refund to the original payment method.

The appropriate resolution will depend on the investigation, product availability, order circumstances, and applicable law.

15. Damaged Packages

If a package or product arrives damaged, contact info@camilleladya.shop as soon as reasonably possible.

Include:

• Your order number;

• A description of the damage;

• Clear photographs of the product;

• Clear photographs of the outer packaging;

• Photographs of the shipping label; and

• Photographs of any damaged internal packaging.

Keep the product, shipping package, label, and all included materials until the claim has been reviewed.

Do not discard or return a damaged item without receiving instructions from us.

Damaged-product claims are handled in accordance with the Return and Refund Policy published on camilleladya.shop.

16. Incorrect or Missing Products

If your package contains an incorrect product or is missing a product listed as shipped, contact info@camilleladya.shop.

Provide:

• Your order number;

• A description of the issue;

• A photograph of all products received;

• A photograph of the shipping package;

• A photograph of the shipping label; and

• Any other reasonably requested information.

We will review the order and provide an appropriate resolution in accordance with our store policies and applicable law.

Before reporting a missing product, confirm whether the order was divided into separate shipments.

17. Unsuccessful Delivery Attempts

The shipping carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Leave a notice;

• Request that the customer arrange redelivery;

• Hold the package at a collection location;

• Deliver the package to an authorized access point; or

• Return the package to the sender.

Customers are responsible for reviewing tracking updates and following carrier instructions.

We are not responsible for a package returned because the customer:

• Failed to collect it;

• Failed to respond to a carrier notice;

• Refused delivery without authorization;

• Provided an inaccessible address; or

• Failed to cooperate with reasonable delivery procedures.

Additional reshipment charges may apply when a delivery failure results from the customer’s actions or information.

18. Refused Packages

Customers should not refuse delivery unless instructed to do so by camilleladya.shop.

Refusing a package does not automatically cancel the order or guarantee a full refund.

A refused package may incur:

• Carrier return charges;

• Handling charges;

• Address correction fees;

• Storage charges; or

• Other delivery-related expenses.

Where permitted by applicable law, reasonable costs resulting from an unauthorized refusal may be deducted from any refund.

To return an eligible product, customers must follow the Return and Refund Policy rather than refusing delivery.

19. Returned-to-Sender Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address;

• An undeliverable address;

• Failed delivery attempts;

• Failure to collect the package;

• Refusal of delivery;

• Carrier restrictions; or

• Other delivery problems.

If a package is returned to the sender, contact info@camilleladya.shop.

When the return resulted from customer-provided information or failure to complete delivery, the customer may be responsible for reshipment costs.

If a refund is approved instead of reshipment, reasonable carrier charges may be deducted where permitted by applicable law.

20. Package Forwarding Services

Customers who use freight forwarders, package-forwarding services, mail-receiving agencies, or third-party reshipping services do so at their own risk.

Our delivery responsibility generally ends when the package is successfully delivered to the forwarding service or address designated by the customer, subject to applicable law.

We are not responsible for loss, delay, damage, repackaging, consolidation, customs issues, or delivery problems that occur after a forwarding service receives the package.

21. Customs, Duties, and Import Charges

Orders shipped across national borders may be subject to:

• Customs duties;

• Import taxes;

• Brokerage fees;

• Clearance charges;

• Local taxes; or

• Other governmental charges.

Unless expressly stated during checkout, these charges are not included in the product price and are the responsibility of the recipient.

Customs processing may extend the estimated delivery timeframe.

camilleladya.shop does not control customs decisions, inspections, or charges imposed by government authorities.

Refusing an international package because of customs charges does not automatically guarantee a full refund. Applicable shipping and return costs may be deducted where permitted by law.

22. Shipping Restrictions

We reserve the right to restrict or cancel shipment when:

• Delivery is prohibited by law;

• The carrier does not serve the destination;

• The product is restricted in the destination;

• The shipping address cannot be verified;

• Fraud or unauthorized activity is suspected;

• The order creates an unreasonable security risk;

• Required customer information is incomplete; or

• Fulfillment is not reasonably possible.

If we cancel an order before shipment, any amount paid for the canceled product will be refunded to the original payment method.

23. Order Cancellations Before Shipment

To request cancellation, email info@camilleladya.shop as soon as possible.

Cancellation is not guaranteed after an order has entered processing.

If an order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

Once an order has shipped, it can no longer be canceled. The customer must wait for delivery and follow the Return and Refund Policy if the product is eligible for return.

24. Shipping Charges and Refunds

Standard shipping is free for eligible orders.

Because no standard shipping fee is charged, there is no standard shipping amount to refund.

Optional charges for expedited shipping, priority handling, delivery upgrades, address correction, or other additional services may be non-refundable after the service has been performed, except where:

• The service was not provided;

• The order was canceled before the service began;

• The error was caused by camilleladya.shop; or

• Applicable law requires a refund.

25. Multiple Orders

Orders placed separately may be processed and shipped separately.

We cannot guarantee that separate orders will be combined into a single package.

Separate orders may receive different tracking numbers and arrive on different dates, even when they are being delivered to the same address.

26. Pre-Order and Back-Order Products

If pre-order or back-order products are offered, the applicable product page will describe any special expected shipment or availability information.

An order containing both available and pre-order products may be held until all products are available or divided into separate shipments.

If a material delay affects a pre-order or back-order product, we will provide any notice, cancellation option, consent request, or refund required by applicable law.

27. Fraud Prevention and Delivery Verification

To protect customers and prevent unauthorized transactions, we may review orders for fraud or security risks.

We may request additional information to verify:

• The purchaser’s identity;

• Payment authorization;

• Billing information;

• Shipping information; or

• Other order details.

An order may be delayed or canceled if required verification cannot be completed.

We may require signature confirmation or another delivery verification method for certain orders based on order value, destination, fraud risk, carrier requirements, or security considerations.

28. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information;

• Monitoring their email for order updates;

• Monitoring available tracking information;

• Maintaining access to the delivery location;

• Responding to carrier notices;

• Collecting packages held for pickup;

• Contacting us promptly when a delivery problem occurs; and

• Providing requested information for shipping investigations.

Failure to fulfill these responsibilities may delay or prevent delivery.

29. Limitations

Shipping services rely on independent carriers, fulfillment providers, transportation networks, and other third parties.

We will make reasonable efforts to assist with legitimate shipping concerns, but we cannot guarantee uninterrupted carrier operations or exact delivery dates.

Nothing in this Shipping Policy excludes or limits liability or consumer rights that cannot legally be excluded or limited.

30. Policy Changes

We may update this Shipping Policy to reflect changes in:

• Shipping services;

• Delivery locations;

• Carrier practices;

• Fulfillment procedures;

• Website operations; or

• Applicable legal requirements.

The revised policy will be posted on camilleladya.shop with an updated “Last Updated” date.

The version in effect when an order is placed will generally apply to that order unless applicable law requires otherwise.

31. Contact Information

For shipping questions, tracking assistance, address corrections, delayed orders, lost-package claims, or delivery concerns, contact:

Store: camilleladya.shop
Website: camilleladya.shop
Customer Support Email: info@camilleladya.shop

When contacting us, include your order number, tracking number when available, and a clear description of the issue.