Refund policy

 

Thank you for shopping at camilleladya.shop.

This Return and Refund Policy explains the conditions and procedures for returns, refunds, order cancellations, exchanges, damaged products, incorrect items, and other post-purchase requests relating to orders placed through camilleladya.shop.

By placing an order through camilleladya.shop, you acknowledge and agree to this Return and Refund Policy.

1. Return Period

We accept eligible return requests submitted within 30 calendar days after the date the order is delivered.

The delivery date shown by the shipping carrier’s tracking information will generally be used to determine when the 30-day return period begins.

Return requests submitted after the 30-day return period may be refused unless otherwise required by applicable law.

Customers must contact us and receive return instructions before sending any item back.

2. How to Request a Return

To request a return, email us at:

Email: info@camilleladya.shop

Your return request should include:

• Your full name;

• Your order number;

• The email address used to place the order;

• The name or description of the item you wish to return;

• The reason for the return; and

• Clear photographs or videos if the item is damaged, defective, incorrect, incomplete, or materially different from its description.

After reviewing your request, we will provide return authorization and the applicable return instructions.

Do not send a product back before receiving return authorization from us. Unauthorized returns, returns sent to an incorrect address, and cash-on-delivery returns may be refused.

Contacting us does not automatically approve a return. All returned products remain subject to inspection and the eligibility requirements stated in this policy.

3. Return Eligibility

To qualify for a return, the product must generally:

• Be returned within the applicable return period;

• Be unworn, unused, unwashed, and unaltered;

• Be in the same condition in which it was received;

• Have all original tags, labels, protective materials, and hygiene seals attached;

• Be returned with its original packaging and included accessories;

• Be free from stains, odors, makeup, deodorant, perfume, pet hair, smoke, or other signs of use;

• Not have been damaged after delivery; and

• Include proof of purchase from camilleladya.shop.

Customers may reasonably inspect or try on eligible clothing items, but products showing signs of extended wear or use will not qualify for return.

We reserve the right to refuse a return or reduce the refund amount when a returned product does not satisfy these requirements, to the extent permitted by applicable law.

4. Non-Returnable Products

The following products are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Products marked as final sale or non-returnable before purchase;

• Gift cards;

• Personalized, customized, or made-to-order products;

• Products that have been worn, washed, altered, damaged, or used;

• Products without their original tags or required packaging;

• Products with removed or broken hygiene seals;

• Undergarments, lingerie, bodysuits, hosiery, and similar intimate products;

• Swimwear with a removed or damaged hygiene liner;

• Personal-care or hygiene-sensitive products that have been opened;

• Products returned more than 30 days after delivery; and

• Products not purchased directly from camilleladya.shop.

Sale or promotional items may be returned unless they were clearly identified as final sale or non-returnable before the order was placed.

5. Return Shipping Costs

For ordinary returns based on preference, fit, size selection, color selection, or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges, expedited shipping fees, and other optional delivery charges are non-refundable unless the return results from our error or applicable law requires otherwise.

If the product is confirmed to be damaged, defective, incorrect, incomplete, or materially different from what was ordered, camilleladya.shop will provide an appropriate solution and will be responsible for reasonable return shipping costs when a return is required.

We do not accept packages returned using cash-on-delivery services.

Customers should use a trackable shipping service and retain the shipping receipt and tracking number until the return has been completed. We are not responsible for returned packages that are lost, damaged, misdirected, or delivered to an unauthorized address.

6. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact info@camilleladya.shop as soon as reasonably possible.

Your email should include:

• Your order number;

• A description of the problem;

• Clear photographs of the product;

• Photographs of the shipping package;

• Photographs of the shipping label; and

• Any other information reasonably requested to review the claim.

Do not discard the product, packaging, shipping label, or included materials until your claim has been resolved.

After reviewing the evidence, we may offer an appropriate remedy, such as:

• A replacement;

• A refund;

• A partial refund;

• A missing-part shipment; or

• Another reasonable solution agreed upon with the customer.

We may request that the affected product be returned before issuing a replacement or refund.

Damage caused by misuse, improper care, normal wear and tear, accidental damage after delivery, unauthorized alteration, or failure to follow product instructions is not considered a manufacturing defect.

7. Incorrect Size, Fit, or Color

Customers are responsible for reviewing available sizing information, measurements, colors, product descriptions, and other product details before placing an order.

Minor differences in color may occur because of lighting, photography, screen settings, fabric batches, or manufacturing variations. Such minor differences do not necessarily indicate that a product is defective.

Eligible items returned because of size, fit, color preference, or change of mind must satisfy all return conditions. The customer is responsible for return shipping costs in these circumstances.

8. Return Inspection

After an authorized return is delivered, we will inspect the product to determine whether it meets the requirements of this policy.

Inspection may include verifying:

• The product’s condition;

• Signs of wear, washing, use, alteration, or damage;

• The presence of original tags and packaging;

• Whether the correct product was returned; and

• Whether all included parts and accessories are present.

We will notify you after the inspection is completed and inform you whether the refund has been approved or refused.

Receiving a returned package does not guarantee that a refund will be issued.

9. Refund Processing

Approved refunds will be issued to the original payment method used for the order.

We will normally initiate an approved refund within 10 business days after completing the return inspection.

After the refund is issued, your bank, credit card issuer, payment provider, or financial institution may require additional time to post the funds to your account. Processing times are controlled by the payment provider and may vary.

Refunds cannot normally be issued to a different card, account, payment method, or person.

If more than 15 business days have passed since we confirmed that your refund was issued and the funds have not appeared, contact your bank or payment provider first. You may then contact us at info@camilleladya.shop for additional assistance.

10. Partial Refunds

A partial refund may be issued, where permitted by applicable law, when:

• A product is returned with missing packaging, tags, accessories, or components;

• A product shows signs of handling beyond what is reasonably necessary to inspect it;

• The returned product has decreased in value because of the customer’s actions;

• Only part of an order is returned;

• A promotional discount was dependent on purchasing multiple products;

• A free gift or promotional item that formed part of the purchase is not returned; or

• Another deduction is reasonably necessary because the return does not fully satisfy this policy.

We will explain any applicable deduction when notifying the customer of the return decision.

11. Exchanges

We do not guarantee direct exchanges because product availability may change.

The most reliable way to obtain a different size, color, or product is to request a return for the eligible item and place a new order after the return is approved.

Any replacement offered for a damaged, defective, or incorrect product is subject to availability. If a replacement is unavailable, we may issue a refund or offer another appropriate remedy.

12. Order Cancellations

To request an order cancellation, contact info@camilleladya.shop immediately after placing the order.

We will make reasonable efforts to cancel the order, but cancellation is not guaranteed once the order has entered processing, fulfillment, or shipment.

If an order can be canceled before shipment, the refund will be issued to the original payment method.

Once an order has shipped, it cannot be canceled. The customer must wait for delivery and request a return under this policy if the item is eligible.

Refusing delivery does not automatically create a valid return or guarantee a full refund. Costs resulting from an unauthorized refusal may be deducted from the refund where permitted by law.

13. Order Changes

Requests to change a product, size, color, quantity, or shipping address must be submitted as soon as possible to info@camilleladya.shop.

We cannot guarantee that an order can be changed after it has entered processing.

Customers are responsible for reviewing all order information before completing checkout.

14. Incorrect or Incomplete Shipping Information

Customers must provide a complete and accurate shipping address when placing an order.

If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping or reshipment costs.

Original shipping fees and carrier return fees may be deducted from the refund where permitted by applicable law.

A refund may not be available if an order is delivered to the address entered by the customer during checkout.

15. Packages Marked as Delivered

If tracking information shows that an order was delivered but you cannot locate it, please:

• Check the delivery location carefully;

• Ask household members, neighbors, building staff, or reception personnel;

• Check any safe location where the carrier may have left the package; and

• Contact the shipping carrier for additional delivery information.

After completing these steps, contact info@camilleladya.shop with your order number and any information provided by the carrier.

A carrier’s delivered status does not automatically establish that camilleladya.shop is responsible for theft, loss after delivery, or delivery to an address incorrectly provided by the customer. We will review each case based on the available tracking and delivery evidence.

16. Lost Packages

If tracking information has not updated for an unreasonable period or the package appears to have been lost in transit, contact info@camilleladya.shop.

We may open an investigation with the carrier. Customers may be required to cooperate with the investigation and provide requested documentation.

A replacement or refund may be offered after the carrier investigation confirms that the package was lost, subject to the circumstances and applicable law.

17. Promotional Purchases and Bundles

When a discount, free product, or promotional benefit depends on purchasing multiple products, returning part of the order may affect the promotional pricing.

The refund may be recalculated based on the products retained by the customer.

Free gifts and promotional products must be returned when the qualifying purchase is returned. If they are not returned, their stated or reasonable value may be deducted from the refund where permitted by law.

18. Duplicate or Excess Refunds

If a customer receives a duplicate refund, excess refund, replacement and refund for the same product, or another payment issued in error, the customer must promptly notify camilleladya.shop.

camilleladya.shop reserves the right to recover amounts issued in error to the extent permitted by applicable law.

19. Chargebacks and Payment Disputes

We encourage customers to contact info@camilleladya.shop before filing a chargeback or payment dispute so that we have an opportunity to resolve the issue.

Nothing in this policy limits any lawful right a customer may have to dispute an unauthorized or improper charge through a bank, card issuer, or payment provider.

Fraudulent, abusive, or duplicate refund claims may be challenged using order records, tracking information, customer communications, and other available evidence.

20. Return Abuse and Fraud Prevention

We reserve the right to refuse returns or take other reasonable action when we identify suspected fraud, return abuse, repeated unauthorized returns, substitution of products, false damage claims, or other misuse of this policy.

Any action taken under this section will be subject to applicable law and the evidence available to us.

21. Consumer Rights

This policy is intended to describe the voluntary return and refund terms offered by camilleladya.shop.

Nothing in this policy excludes, restricts, or replaces any non-waivable rights or remedies available to consumers under applicable federal, state, or local law.

Where applicable law provides greater protection than this policy, the applicable legal requirement will control.

22. Policy Changes

We may update this Return and Refund Policy to reflect changes in our operations, products, procedures, or legal obligations.

The revised policy will be posted on camilleladya.shop with an updated revision date. The version in effect when an order was placed will generally apply to that order unless applicable law requires otherwise.

23. Contact Information

For questions, return requests, damaged-product claims, cancellation requests, or refund inquiries, contact:

Store: camilleladya.shop
Website: camilleladya.shop
Customer Support Email: info@camilleladya.shop

Please include your order number and a clear description of your request so that we can assist you efficiently.